Bharat Botanicals is dedicated to ensuring your satisfaction with every purchase. This policy outlines our procedures for returns, refunds, and cancellations to provide a clear and fair experience.

1. Order Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately with your order number. Once an order has been dispatched, it cannot be canceled. In such cases, you will need to follow our return process after receiving the product.

2. Eligibility for Returns & Refunds

We offer returns and refunds only under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, you must notify us within 5 days of delivery. Please provide clear photographs of the damaged product and the packaging.
- Wrong Product: If you receive an item that is different from what you ordered, you must notify us within 5 days of delivery.

Note: Due to the nature of our health-care and beauty products, we do not accept returns or offer refunds for items that have been opened, used, or if you simply change your mind. The item must be unused, in its original packaging, with all seals, labels, and tags intact.

3. How to Initiate a Return

To initiate a return or refund request, please follow these steps:
1. Contact our customer service team by email at bharatbotanicals@gmail.com within 5 days of receiving your order.
2. Include your order number, a description of the issue, and clear photos of the product and its packaging.
3. Our team will review your request and provide you with instructions on how to proceed.

4. Refund Process

Once your return is received and inspected, we will send you an email notification. If your request is approved, your refund will be processed within 5-7 business days. The refund will be credited to the original method of payment. Please note that it may take additional time for the refund to appear on your bank statement or credit card account, depending on your bank's policies.

5. Shipping Costs

We will cover the shipping costs for a return only if the product is damaged, defective, or incorrect. In all other cases, the customer is responsible for the return shipping costs, which are non-refundable.

6. Contact Us

If you have questions or concerns about this Returns & Refund Policy, please contact us:

• Phone: +91 82178 71947
• Email: bharatbotanicals@gmail.com
• Contact page: Contact